At kopi44, privacy is more than a word — it is a responsibility we take seriously every day. This document clearly explains how we collect, use, store, and protect your personal information while you use the kopi44 platform.
These are kopi44's concrete promises to every user regarding the protection of their personal data.
All data transmitted between your device and kopi44 servers is protected using bank-grade 256-bit SSL encryption. No third party can intercept or read your information in transit.
Your personal data is stored on servers protected by multiple layers of security. Databases are regularly audited by independent security experts to ensure no exploitable vulnerabilities exist.
Kopi44 has never and will never sell, rent, or share your personal data with advertisers or third parties for commercial purposes without your explicit consent.
You have the full right to access, correct, transfer, or request deletion of your personal data. This process can be initiated directly through your account settings or by contacting our support team.
Kopi44's privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection regulations to ensure your rights are fully protected.
You may opt out of receiving promotional emails or marketing notifications at any time. An easy unsubscribe option is available in every email or directly through your account settings at kopi44.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights, which kopi44 is committed to upholding.
You have the right to request and receive a copy of the personal data we hold about you at any time.
If your personal data is inaccurate or outdated, you have the right to request immediate correction or update.
You may request deletion of your personal data, subject to applicable legal requirements and active contractual obligations.
You may request that we restrict the processing of your personal data under certain circumstances while a dispute is being resolved.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes or processing based on legitimate interests at any time.
Kopi44 practices full transparency. Below is a summary of the types of data collected, the purposes of collection, and their retention periods.
| Data Type | Example Information | Purpose | Retention Period |
|---|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Account verification (KYC) and legal compliance | Duration of active account + 7 years |
| Contact Data | Email address, phone number | Account communications, security notices, customer support | Duration of active account + 3 years |
| Financial Data | Bank account number, deposit and withdrawal transaction records | Payment processing, fraud prevention, financial audits | Duration of active account + 7 years |
| Technical Data | IP address, browser type, operating system, device ID | Account security, fraud detection, platform improvements | 13 months from the log date |
| Usage Data | Game records, betting history, login frequency | Responsible gaming, service improvements, internal analytics | Duration of active account + 5 years |
| Preference Data | Language settings, notification preferences, game preferences | Personalising the user experience on the kopi44 platform | Until the user updates or deletes |
Important: This Privacy Policy comprehensively describes kopi44's privacy practices. By using our platform, you agree to the collection and use of your information as described in this document. Please read it carefully.
Kopi44 ("we", "Platform") operates under a firm commitment to protecting the privacy and data security of our users. This Privacy Policy ("Policy") is established to transparently explain how we collect, process, store, and protect your personal information when you register for and use kopi44 services.
We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data privacy management. Any use of the kopi44 platform, whether through the website at kopi44.app or our mobile app, means you accept the terms set out in this Privacy Policy.
When you register an account, make a transaction, or contact our support team, you directly provide information including your full name, national ID or passport number, date of birth, email address, phone number, residential address, and financial information such as bank account number for deposit and withdrawal processing.
When you use the kopi44 platform, our systems automatically record certain technical information including your device's IP address, browser type and version, operating system, unique device identifier, pages visited, session duration, and access time. This data is used solely for security purposes, fraud detection, and the continuous improvement of our platform.
In certain cases, we receive information about you from trusted third-party service providers such as payment processors and identity verification agencies. This information is used exclusively for identity verification and fraud prevention purposes.
Kopi44 uses your personal data for the following purposes:
Kopi44 does not sell, rent, or trade your personal data to any party for commercial purposes. However, we share your personal data with selected third parties only in the following circumstances:
Our guarantee: We never share your personal data with third-party advertisers for targeted advertising purposes without your explicit consent.
The security of your personal data is our highest priority. kopi44 implements multiple layers of technical and organisational security controls to protect your information from unauthorised access, disclosure, alteration, or destruction:
While we take all reasonable precautions, no security system can be guaranteed 100% safe. You also play an important role in protecting your account — always use a strong and unique password, and never share your login details with anyone.
Kopi44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the kopi44 website. We use several types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the kopi44 platform.
In operating the kopi44 platform, your personal data may be transferred to and stored on servers located outside Malaysia. All such data transfers are carried out with adequate safeguards, including data processing agreements that meet established data protection standards. kopi44 ensures that all cross-border data transfers comply with applicable legal requirements and that an equivalent level of data protection is maintained at the destination.
The kopi44 platform is strictly for users aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18. Should we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and terminate the account in question.
If you are a parent or guardian who believes your underage child has registered on our platform, please contact us immediately via our support email or Live Chat.
To exercise any of your data protection rights as outlined in Section 2 above, you may:
We will process your request within 30 working days from the date of receipt. For complex cases, this period may be extended up to 60 days with notice provided to you. Identity verification may be required before a request is processed to protect the security of your account.
Kopi44 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Any significant changes will be communicated to you via an in-app notice or email to the address registered in your account at least 14 days before the changes take effect.
The "Updated" date at the top of this document always reflects the date of the latest revision. Continued use of the kopi44 platform after changes take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by kopi44, do not hesitate to contact us:
Our Commitment: The kopi44 privacy team is always ready to assist you. We take every privacy concern seriously and are committed to resolving them within the stipulated timeframe.